Privacy Policy for EdelVibe Academy

At EdelVibe Academy, we are committed to protecting the privacy and security of the personal information of our students, prospective students, and website visitors. This Privacy Policy describes how we collect, use, and disclose information when you interact with our site, enroll in our programs, or use our services.

1. Information We Collect

We collect various types of information in connection with the services we provide, which include private music instrument lessons (piano, violin, guitar, and wind instruments), group workshops, language tutoring in French, and cultural immersion programs.

• Personal Identification Information: This includes information such as your name, date of birth, postal address (e.g., 2847 Rue de Lausanne, Floor 3, Geneva, GE, 1202, Switzerland), email address, and phone number (+41 22 345 7810). We collect this when you register for lessons, workshops, or programs, inquire about our services, or subscribe to our newsletters.
• Educational and Program-Related Information: Details about your musical or language proficiency, lesson preferences, attendance records, progress assessments, and any specific learning needs.
• Payment Information: While we typically use third-party payment processors, we may collect billing addresses and transaction details. We do not store full credit card numbers on our servers.
• Technical Data: Information automatically collected when you visit our site, such as IP address, browser type, operating system, referring URLs, and website navigation paths. This helps us understand how our online platform is used and improve user experience.
• Communication Data: Records of your communications with us, including emails to contact@edelvibe.ch or phone calls.

2. How We Use Your Information

We use the information we collect for various purposes related to providing and improving our educational and artistic services:

• Service Delivery: To register you for private music lessons, group workshops, language tutoring, and cultural immersion programs, and to manage your enrollment and schedule.
• Communication: To send you important information about your lessons, program changes, invoices, and other administrative notices. We may also use your information to respond to your inquiries and provide customer support.
• Personalization: To tailor our educational approach to your specific needs and preferences and to recommend relevant programs or resources.
• Improvement of Services: To analyze how our services are used, conduct research, and gather feedback to enhance our curriculum, teaching methods, and overall student experience.
• Marketing: With your consent, we may use your contact information to send you promotional materials about new courses, workshops, events, or special offers from EdelVibe Academy. You can opt-out of these communications at any time.
• Legal and Safety: To comply with legal obligations, resolve disputes, enforce our terms and conditions, and protect the rights, property, or safety of EdelVibe Academy, our students, or others.

3. How We Share Your Information

We do not sell, rent, or trade your personal information with third parties for their marketing purposes. We may share your information in the following circumstances:

• With Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, CRM systems, IT support, analytics providers). These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our site of any such change.
• With Your Consent: We may share your information for any other purpose disclosed to you at the time of collection or with your explicit consent.

4. Your Data Protection Rights

In accordance with applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP) and the General Data Protection Regulation (GDPR) for data subjects in the European Economic Area, you have certain rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at the details provided below. We will respond to your request within one month.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, disclosure, alteration, or destruction. We regularly review and update our security practices to ensure the highest possible standards.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post any new Privacy Policy on this page and note the date of the latest revision. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• EdelVibe Academy
• 2847 Rue de Lausanne, Floor 3
• Geneva, GE, 1202
• Switzerland